Top ten reasons why I stopped using Orange I was promised international calls and roaming straight away, but had to wait 3 months to get this service. I was put on the wrong tariff and then penalised by being charged GBP60 extra. 3 months in a row, Orange sent incorrect invoices. I called them over 10 times in order to resolve the problem - each time they failed to rectify the mistakes. I have never been allowed to speak to a manager, despite my constant requests. Despite the fact that a customer's service history is recorded on the Orange service system, Orange staff never bothered to look at it. I had to repeat my long and complicated story each time I called. I have written 5 letters trying to solve my problems with Orange, but never received a reply to any of them. Orange staff never* called me or returned my calls, even when promised. Each time I was asked to call back instead. Their customer service number is not FREE and I've spent over GBP100 on telephone calls when I was trying to sort out Orange staff mistakes. Neither Orange staff, nor management have ever apologised for the initial problem and the ensuing complaints I have had since. The service and connection from the Orange network is actually very poor, especially inside buildings and outside London. * With one exception in 8 months